Our Approach to Training

Our focus is on designing and delivering practical, workshop style programs. All of our programs are developed in concert with our clients so that we are meeting the needs that each organisation has.

Leadership Programs

Topics often included in Leadership Programs:

• Managing Change
• Communicating Effectively – using the organisation’s values
• Public Speaking & Presentation Skills
• Finding the Most Powerful & Appropriate Methods for Communication
• Creating the Future of your organisation
• Understanding Motivation
• Managing Poor Performers
• Dealing with Conflict within your team and with other departments
• Having Difficult Conversations
• Time Management

Communication

Exploring the barriers to communication:

• Communication Methods
• Levels of Communication
• Male / Female Communication
• Non-verbal inc Body Language
• Generations
• Powerful Listening
• Agressive / Passive / Assertive
• Dealing with Passive Aggressive Behaviours
• Having Difficult Conversations

“The single biggest problem in communication is the illusion that it has taken place”
 - George Bernard Shaw

Mentoring

Mentoring is a power free, two-way mutually beneficial relationship. Mentors are facilitators and teachers allowing the protégé to discover their own direction. Mentorees say things like: "They let me struggle so I could learn."  "Never provided solutions—always asking questions to surface my own thinking and let me find my own solutions." In a recent study, the top four words chosen to best describe their mentor’s dominant style were—friend/confidant, direct, logical, questioner.
Mentoring is the all-inclusive description of everything done to support protégé orientation and professional development. Coaching is one of the sets of strategies which mentors must learn and effectively use to increase their protégés' skills and success. In other words, we need both mentoring and coaching to maximize learning and development.
Mentoring is the larger context and developmentally appropriate process for learning of technique and all of the other professional and personal skills and understanding needed for success.

Team Development

We work with a variety of team states: Forming, Storming (Dysfunctional), Norming, Performing. Team days often include the following:​
LEADERSHIP

• Sharing of leadership responsibility among team members when required

 GOALS

• Agreed mission
• Common performance goals

 RELATIONSHIPS

• Conflict resolution
• Informality
• Trust/open communication
• Mutual accountability
• Roles clearly defined

BUILDING MORALE
DECISION MAKING

• Who participates?
• Decisions by consensus

 LINKAGE

• Team fosters relationships with others in the organisation

 REVIEW

• Regular review of how group functions as a team
• Regular review of performance as a team

Values Workshops

​"The core values of an organization are those values we hold which form the foundation on which we perform work and conduct ourselves. We have an entire universe of values, but some of them are so primary, so important to us that throughout the changes in society, government, politics, and technology they are STILL the core values we will abide by. In an ever-changing world, core values are constant. Core values are not descriptions of the work we do or the strategies we employ to accomplish our mission. The values underlie our work, how interact with each other, and which strategies we employ to fulfil our mission. The core values are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do."
http://www.nps.gov/training/uc/whcv.htm